Remove any USB hub or extension cable, and plug the ZED directly into the computer. Check your Motherboard and Chipset Specifications Remove other USB devices that may be sharing the USB bandwidth. If you need to extend your working range, use active cables and hubs with their own external power supply. Check our list of recommended extension cables. If your camera is not detected or is dropping frames, this can be related to the amount of available bandwidth for your USB 3.0 ports.
We recommend connecting your camera on a USB port wired to the Intel host controller of your motherboard (natively integrated since Intel-9 and Intel-100 chipset series). Multiple ports can be sharing bandwidth so try to disconnect all other devices from your USB ports to diagnose bandwidth bottleneck issues. You can add full bandwidth USB 3.0 ports to your computer with add-on host controller cards such as the 4-Port Inateck PCI-E card. The ZED is compatible with Windows 7, 8, 10, Linux Ubuntu LTS (16.04, 18.04) and Linux for Tegra (Jetson). If possible, download and install the newest chipset driver for your motherboard. If you have an Intel processor, the easiest way to update your drivers is to use the Intel Driver Assistant. On Windows, use Device Manager to scan for hardware changes. Click Action, and then click Scan for hardware changes.In Device Manager, click your computer so that it is highlighted.To scan for hardware changes, follow these steps: After your computer scans for hardware changes, it might recognize the ZED that is connected to your USB port. Skipped images may result from the CPU entering a sleep state.
If none of above methods worked for you, you can disable the Selective Suspend feature. Expand Universal Serial Bus controllers.However, be aware that when the Selective Suspend feature is disabled, USB devices will continue to use power while connected to the computer.
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